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Methology

8. Customer support

Go live preparation phase addresses short term business operations transition scenario from previous configuration to new organization and application. In ensures proper technical and operational landing from legacy environment and under control transfer to the new solution. Project team focuses on business continuity priorities during go live stabilization period, anticipating or postponing non critical system related operations accordingly. Typically includes current master data and history activity snapshots and loading, financial pending postings completions and balance extractions preparations, physical stock consistency checkup and work in progress cleanup. Planning of system technical downtime window. Review of go live support team resources assignments and agenda, issues follow up and escalade procedures. Internal and external communication plan regarding incoming go live.

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