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Methology

6. End user training

End user training and focusing on software functions and business flows they are directly involved in. Training environment is typically derived from the qualification environment. End user training sessions are conducted by key users using the simulation document been elaborated during solution build up phase. NEXTINSIDE consultants may be involved in end user training sessions but are primary in charge of supporting the trainer and helping in the evaluation of the actual knowledge transfer. This deployment scenario furthermore introduces later support organization direction, with first level end users operation support addressed by local team, and second level support provided by consultant. End user training cycle is finally consolidated during dry run simulation, ensuring that the whole organization is ready for go live. Review of the results of dry run simulations by steering committee for go live decision.

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Solutions

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